Booking and Cancellation Policy
The following are the terms and conditions of bookings and cancellations for the Lewis Park Chalets.
Bookings
All bookings placed by phone, email or via our web enquiry form remain tentative until booking amount is paid.
- All tentative bookings will be held for a period of a maximum of 3 days to allow for receipt of payment
- Payments can be made by credit card (Visa or Mastercard), direct bank deposit, cheque or cash. (Details for direct deposit can be provided on request)
- On receipt of payment the booking will be confirmed.
- Any booking not receipted during this period will lapsel unless prior arrangements are made with the proprietors of Lewis Park Chalets..
Cancellation Policy
Since Lewis Park Chalets have reserved your accommodation for you in good faith a 14 day cancellation policy applies to all confirmed bookings.
- Confirmed bookings cancelled prior to 14 days before the due arrival date will receive a full refund, less a $20.00 administration fee.
- Confirmed bookings cancelled within 48 hours before arrival will forfeit 50% of the amount unless the booked Chalet can be re-booked for the date of the confirmed booking.
Check in and Check out
Guests should check in to accommodation after 2 pm and before 6pm. Late check in may be arranged with management prior to the arrival date.
Guests should arrange to be checked out by 10 am on the departure date. Late check out must be arranged with management in advance of departure date.
Untidy Departure
Guests are expected to leave the chalet in a neat and tidy condition. Kitchen utensils and dishes should be washed and put away.
A cleaning surcharge of $35 per hour may be charged where extraordinary cleaning is required upon departure.
Lewis Park Chalet management reserve the right to conduct an inspection of the chalet prior to guests departure.