Booking and Cancellation Policy

The following are the terms and conditions of bookings and cancellations for the Lewis Park Chalets.

Bookings

All bookings placed by phone, email or via our web enquiry form remain tentative until an initial minimum deposit of 25% of the total booking amount is paid.

  • All tentative bookings will be held for a period of a maximum of 3 days to allow for receipt of deposit payment.
  • Payments can be made by credit card (visa or mastercard), direct bank deposit, cheque or cash. (Details for direct deposit can be provided on request)
  • On receipt of the deposit payment the booking will be confirmed.
  • Any booking not receipted during this period will be automatically cancelled unless prior arrangements are made with the proprietors of Lewis Park Chalets.
  • Balance of total booking amount is due on arrival.

Cancellation Policy

Since Lewis Park Chalets have reserved your accommodation for you in good faith a 14 day cancellation policy applies to all confirmed bookings.

  • Confirmed bookings cancelled prior to 14 days before the due arrival date will receive a full refund of the booking deposit, less a $20.00 administration fee.
  • Confirmed bookings cancelled less than 14 days before the due arrival date will forfeit the deposit amount unless the booked Chalet can be rebooked for the date of the confirmed booking.

Check in and Check out 

Guests should check in to accommodation after 2 pm and before 6pm. Late check in must be arranged with management prior to the arrival date.

Guests should arrange to be checked out by 10 am on the departure date. Late check out must be arranged with management in advance of departure date.

Untidy Departure

Guests are expected to leave the chalet in a neat and tidy condition. Kitchen utensils and dishes should be washed and put away.

A cleaning surcharge of $35 per hour will be charged where extraordinary cleaning is required upon departure.

Lewis Park Chalet management reserve the right to conduct an inspection of the chalet prior to guests departure.

 
© 2010 Lewis Park Chalets All Rights Reserved - Steward Gray Pty Ltd in trust for Steward Gray Unit Trust trading as Lewis Park Chalets - ABN 26 883 163 630

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